FRONT OFFICE SUPERVISOR

Job description

Key tasks

• Behaves and acts in an exemplary fashion, embodying the brand mindset
• Helps the Front Office Manager and his/her Assistant (depending on the hotel) organize and manage the team, perform administrative tasks and coordinate with the other departments
• Helps employees improve their skills and provides support for career development
• Supervises the work of the receptionists under his/her responsibility, ensuring synergy and complementarily with Customer Relations Managers
• Through his/her actions and presence at the reception, transmits the Front Office Manager's (or Assistant's, depending on the hotel) instructions and priorities
• Ensures that guests have a smooth running stay
• Organizes the welcome and care provided by the team under his/her responsibility

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential Bahasa Indonesia
English

Essential and optional requirements

• Guest oriented and service minded
• Sales know-how
• Good listening and communication skills
• Self control
• Excellent presentation

·  Excel
·  Power Point
·  Word
·  Opéra