Front Office Manager

Job description

Key tasks

1/Directs and Co-ordinate overall activities of the Front Office
2/Responsible for the entire operation, staffing and equipment of the Front Office.
3/Through close supervision recommend improvements and changes to the operation of the Front Office, especially concerning creating better service standards, increasing revenue and reducing costs.
4/Plans and organizes regular Departmental training for all staff, especially new staff, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge.
5/Participates in providing and receiving constructive criticism concerning the Department and the Hotel as a whole, in order to improve efficiency, productivity and guest service.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

  Move Up

  Watch the video

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential Mandarin
English
Optional languages French (Working level)

Essential and optional requirements

1/Good knowledge and very familiar with all front office area operation.
2/Demonstrated leadership qualities.
3/Demonstrated excellent communication and hospitality skills.
4/Be good at organize and problem solving.
5/Out-going personality. Willing to work for long hours.

·  Access
·  Excel
·  Power Point
·  Word
·  Fidélio
·  TARS
·  Opéra