Front Office Manager

Job description

Key tasks

MISSION
To manage the Ibis / Adagio Front Office,, to provide courteous, professional, efficient and flexible service that is consistent with the Accor Group standard Policies & Procedures in order to maximize guest satisfaction.

To ensure the smooth operation and coordination of the various Rooms, Division Departments, ensuring maximum occupancy and guest satisfaction, and adhering to the standard of service required by the hotel.

To be efficient and diplomatic in dealing with situations involving any aspect of Front Office where the reputation or image of the hotels are represented.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English

Essential and optional requirements

PERSONALITY AND SKILLS
Adopt a new service attitude centered on proximity, sociability and sharing experience.
Ensure all staff embody the same mindset by developing each individual's sense of curiosity,
open-mindedness, interpersonal skills and sense of initiative.
•Excellent management skills
Ability to analyze and anticipate
Good listening and communication skills
Diplomacy and self control
Leadership
Copes well under stress
Good general knowledge