Front Office Manager

Job description

Job Description

• Monitors front office personnel to ensure guests receiving prompt, cordial attention and personal recognition

• Supervises the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue

• Maintains inter-departmental relationships to ensure seamless customer service

• Inspects frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival

Work Experience

• Bachelor’s degree in Hotel Administration or equivalent

• 3 years of guest service/ hotel experience with one year in a management capacity

• Proficient in the use of Microsoft Office and OPERA

• Problem solving, reasoning, motivating, organizational and training abilities

• Fluent in English

Benefits

• Negotiable salary; 

• 13th salary; 

• Seniority bonus

• Social Insurance contribution on full salary;

• Periodic health checking; Sun Care Insurance;

• Free ticket for entertainment in Bana Hills, Asia park

• Discount for all services of Accor

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