Food and Beverage Team Member

Job description

Key tasks

You participate in the daily tasks involved in running a restaurant. You greet the customers. You take reservations. You produce bills and take payments. You set up the breakfast. You may be required to clean kitchens and common areas linked to the restaurant. You participate in hotel maintenance. You may be required to take the lead or supervise the daily workings of the hotel or check deliveries.

Overview of duties
 Welcomes guests and provides a high standard of service at the F&B point of sale,
 Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour,
 Adapts appropriate Novotel service-oriented behaviours and attitudes,

Main Responsibilities

Customer relations
 Provides information for guests within his/her field of competence or directs them to the right person,
 Remains polite and courteous at all times whatever customers may request,
 Passes on any complaints to the supervisor and/or handles those concerning the restaurant immediately and sensibly, and keeps the supervisor informed,

Professional techniques / Production
 Set up the restaurant, bar and meeting rooms and areas as required by the hotel, and helps clean and tidy areas and equipment used during his/her work shift,
 Sets up catering at break times for seminars, in meeting rooms, for banquets, at breakfast, in the bar and prepares trays for room service as required by the hotel,
 Keeps working areas clean,
 Maintains the stocks of products available for guests,
 Tidies the storage area every day,
 Keeps equipment in the point of sale in good condition, signalling any need for technical intervention,
 Informs appropriate departments of any changes in organisation,
 Takes part in the briefing and debriefing meetings before and after the work shift,

Commercial / Sales
 Promotes the hotel's range of services in order to increase sales,
 Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest's needs,
 Respects requests from the Sales Department and fulfils the customer promise,

Management and administration
 Manages the products available for guests,
 Keeps the loss and breakage of equipment to a minimum and keeps the superior informed,
 Keeps an inventory of equipment and tracks items coming in and out in coordination with the F&B Manager,

Hygiene / Personal safety / Environment
 Ensures that equipment and the workplace remain clean,
 Respects HACCP regulations at all times,
 Applies the hotel's security regulations (in case of fire etc),
 Respects the hotel's commitments to the 'Environment Charter' (saving energy, recycling, sorting waste etc),

Profile

Education / Professional experience

 Vocational diploma or degree in hospitality - food & beverage and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills,
 Computer literate (Windows environment),
 Fluent in English,

Skills / Qualities
 Positive,
 Good interpersonal skills, guest oriented and service minded,
 Team spirit,
 Good listening skills and ability to anticipate,
 Good presentation and confident speaking skills,
 Dynamic,
 Sales oriented,
 Copes well under pressure,
 Strong sense of ethics,
 Autonomous and sense of responsibility,

Special Notice
During the course of duty you will have access to certain information which demands the utmost
Confidentiality, discretion must be exercised at all times.
Due to the nature of the industry, flexibility in working hours is essential.