F&B Supervisor

Job description

Key tasks

• Applicants must possess at least SPM or Certificate/Diploma in Hotel Management or equivalent.
• Able to communicate in English and Bahasa Malaysia.
• Service-minded and guest-oriented
• Pleasant personality and good grooming.
• Applicants should be Malaysian citizen.

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Associate
Areas of study Food and beverage
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

• To supervise service, to serve food and liquor to guests in accordance of the SOPs and policies, maintaining the highest standard.
• To ensure a high standard of hygiene and cleanliness throughout the outlets and service areas.
• To ensure that all guests are attended and provided with an efficient, professional and attentive service.
• Check guests satisfaction at all times during their meal.
• Constantly check that section is cleaned and all tables are set up correctly.
• Oversees Stock levels in stores for operation and month-end inventories.
• Liaisons with Purchasing Manager pertaining to all Purchase requests and orders.
• Makes frequent suggestions to Management in reference to improvement of general operation, cost control and profitability.
• Attends to guest complaints, requests or inquiries regarding food and services and immediately takes all required corrective measures.

·  Micros
·  Opéra