ESTAGIARIO EM RECEPÇÃO E RESERVAS

Job description

Key tasks

You take care of the different services available to customers (reception, reservation, breakfasts, bedrooms, toilets…), participate in maintaining existing customers, may be required to handle objections and customer complaints and must always inform the Hotel manager. You participate in market place synergy by applying inter-hotel referrals, handle invoicing and taking payments, checking cash amounts and ensuring the security of funds. You may be required to close the day's accounts and check deliveries, to participate in cleaning the hotel and its surroundings according to hygiene rules and regulations, in technical maintenance of the hotel and the durability of materials and the safety of persons and belongings within the hotel.

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education A level
Areas of study Hospitality
Languages essential Portuguese
English

Essential and optional requirements

Recepcionar hóspedes/clientes no balcão ou por telefone, identificando-os e prestando informações e esclarecimentos diversos (reservas, confirmação de passagem aérea, endereços/fones de locais, reclamações etc.).
• Realizar o check-in dos hóspedes, providenciando o preenchimento de ficha, procedendo à entrega das chaves e encaminhando-os aos respectivos apartamentos.
• Realizar o check-out dos hóspedes, executando o fechamento das faturas, recebendo os pagamentos, bem como organizando os respectivos processos.
• Garantir o cumprimento aos procedimentos de recepção
• Mediar conflitos e intervir em situações críticas/atípicas, junto aos clientes/hóspedes.
• Realizar atendimento telefônico, seguindo os padrões da rede e da unidade.
• Executar outras atribuições correlatas de acordo com a necessidade da área

·  Excel
·  Power Point
·  Word