Duty Manager/AM Front Office

Job description

Key tasks

Personally welcome and escort all guests.
Ensure to interact with the guests & enable the team to understand guest requirements.
Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests
Ensure that the arrivals and departures for the day and relevant records are maintained.
Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action
Responsible for maintaining high level of room sales, by upselling.
Check outstanding of in-house guests on a daily basis
Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently
Ensure that all information of incoming guests are promptly delivered
Readily available at all times to deal with problems or complaints

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential English
Hindi

Essential and optional requirements

BHM/DHM with prior work experience of 3 - 5 Yrs in midscale hotels.
Excellent Communication skills
Excellent presentation skills
Confident in situation handling
Hands on experience in Opera
Proactive and highly organized
High Integrity and Honesty
Service orientation and committed to excellence
Display high level of flexibility, initiative, sincerity and Team Work