Concierge - Mondrian Seoul Itaewon

Job description

Job Description

·        Assist guests with all inquiries, both hotel and non-hotel related

·        Attend shift briefings to ensure hotel activities and operational requirements are known

·        Maintain good relationship with Airport Concierge, retailers and other service providers within the vicinity and ensure that information on their promotions are up to date

·        Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events

·        Maintain adequate supplies of forms and brochures, and ensure that they are presented in line with the hotel’s operating standards

·        Consult Log Book for information/requests left by outgoing shift

·        Manage guests’ mails, messages, courier services and parcel postage as requested by guests

·        Maintain order and security of guests’ keys and other selected keys kept in Front Office, ensuring key issue policy is followed

·        Receive telephone calls and take messages for guests who are out

·        Alert Security or Duty Manager of suspicious looking person(s) / articles

Work Experience

·        Diploma in Tourism / Hospitality Management

·        Minimum 1 year of relevant experience

·        Excellent reading, writing and oral proficiency in English language

·        Ability to speak other languages and basic understanding of local languages will be an advantage