You are an ambassador of the hotel who aims to enrich our guests stay and travel experience each and every time. You meet & greet upon their arrival, assist with luggage and valet parking to make arriving a breeze. Upon departure you will assist again and wish them well on their trip forward.
Assist with car / hotel doors and guest luggage
Ensure timely delivery of all guest luggage
Explain technology and features of guest rooms
Exercise care and responsibility when parking guest vehicles
Ensure messages and faxes are delivered with the utmost urgency
Message boards updated daily and aware of function requirements
All guest property in storage, long or short term, duly documented and cared for
When guest report lost property take all relevant information and pass on to housekeeping
Assist with the Front Office operation to achieve a reputation as a market leader in individualised customer focused service
Responding to guest enquiries regarding local attractions, restaurants, and tours. Offering the best product or service to meet the guests individual requirements
Build and maintain strong and productive relationships with local tour operators, restaurants and service providers to ensure products offered to guests are of the highest quality and reputation
Be proactive in the services concierge offers, follow up all reservations, bookings and recommendations to ensure quality and guest satisfaction is at the optimal level
Utilise the Concierge computer system ensuring accuracy in use and a range of accurate reports to meet operational needs are produced
Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority
Ensure relative guest/ambassador information is communicated through the agreed communication channels
Ensure the appearance of the guest services desk, foyer and forecourt is immaculately presented at all times
Liaise with all other hotel departments to build a strong working relationship
Ensure any guest or management messages are attended to with a sense of urgency
Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
Co-ordinate guest transportation to and from the airport and ensure that accurate accounting procedures are followed in the charging of transfers. Ensure all staff are adhering to the Accor Driving Policy and Mobile workers policy
Ensure the safety and security of Hotel Guests and their property whilst staying at the Hotel
Concierge will keep up to date with accurate, helpful information that will benefit Hotel Guests in respect of hotel and local facilities and attractions
Being apart of the Accor family we are a large, diverse and dynamic company. We are guest obsessed and passionate about our people!
Accor is a world-leading travel and lifestyle group and digital innovator offering unique experiences in more than 4,000 hotels, resorts and residences, as well as in over 2,500 of the finest private homes around the globe. This high performing company offers a positive and fun working environment for all.
Staff meal provided per shift
Uniform and dry-cleaning of uniform
International accommodation and retail discounts across varying Accor properties
Family & Friends Hotel Discounts
International Career Mobility
Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
Employee Awards (Month/Year)
Employee Assistance Programme
Corporate Discounts: Eye Care, Gym, Dentist
Ideal candidate profile
Level of Education Others
Areas of study Other
Professional experiences 1 to 2 years
Languages essential English
Essential and optional requirements
Previous experience in a similar role or customer facing role is required, preferably including 5 star experience.
Projects professional image at all times through personal presentation / interpersonal skills.
Maintains awareness of industry trends in service, product and presentation
Initiates contacts and establishes rapport easily
Organises time and work efficiently
Effective verbal and written communication skills
Must have a full NZ drivers licence with the capability to operate a manual transmission.
Willingness to work weekends and public holidays as part of the job role.