Sales Assist Associate with German

Job description

Key Deliverables & Responsibilities:

· Lead proposal process from post-service request through fulfillment.
· Write, edit, proofread, design, and format assigned customer-facing artifacts , (e.g. Budgetary Estimates, Proposals, Statements of Work)
· Support and work with other team members to develop and complete high-quality artifacts and other specific proposal tasks associated with the Proposal Manager/Specialist role:
· Set up and manage collaboration sites on SharePoint
· Facilitate status calls
· Create/manage schedule, author process/guidance documents, and maintain templates/artifacts associated with this position.
· Contribute and maintain database/knowledgebase/archive of reusable guidance, templates, references, and other pre-approved, customer-facing content.
· Complete weekly report on requests/opportunities
· Assist client's Sales personnel in providing a world-class service to our main enterprise customers and partners.
· Provide quality delivery of service center catalog items in line with catalog process descriptions and SLAs through attention to detail, ownership of issues and follow-through. Deliver on service center pilot services, per prescribed guidelines.
· Carry out regular quality reviews
· Ensure services are delivered to the agreed OLAs/SLAs .
· Building Relationships
· Work with the Service Center delivery leads and delivery managers to resolve escalations and to improve internal processes & policies;
· Collaborate with client's Delivery personnel to deliver consistent and predictable delivery of services in the catalog that contributes to high customer satisfaction.

Desired profile

Qualifications :

·  Fluent in German and English;
·  Excellent customer service skills;
·  Self-directed learner: capable of ramping up quickly and learning & leveraging current tools and processes;
·  Ability to follow instructions, review team process documentation and provide knowledgeable feedback;
·  Attention to details;
·  Problem-solving skills;
·  Organizational skills – prioritization and time management skills;
·  Proactive attitude;
·  Communication skills;