Application Technical Support with Italian (rotating shifts)

Job description

-Technical Support agents assist end users in day by day operations with specific applications;
-Receive and assess claims according to defined procedures;
-Receive and log all e-mails/web/phone calls and ensure proper documentation;
-Research of required information using available resources, user guides and match complaints with known errors and issues;
-Support in using application functionalities, identification of possible workaround;
-Identify and escalate priority issues;
-Helps agents in routing complaints to appropriate second level group;
-Attend to information requests from customers and track the status of consignments on the system;
-Handle operational queries with a sense of urgency and deliver an accurate final job;
-Support the organization to achieve full compliance with corporate sustainability standards and focused on quality;
-Take steps to improve performance based on coaching.

Our offer
- Competitive salary and performance bonuses
- Attractive benefits package including: coverage of public transportation, private medical services, private pension account, life insurance private account, gym subscription or medical services for a member of the family, meal vouchers for each working day, online, interactive library subscription
- Opportunity to practice your language skills with native speakers
- Access to a global network of knowledge and resources
- Extensive training through a variety of methods – online, classroom, etc.
- Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries
- An experienced Career Counselor to guide you and check on your progress
- Interesting and challenging work for the world's leading companies – our clients
- Professional growth opportunities that recognize individual contributions and performance
- A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.

Choose Accenture and make delivering innovative work part of your extraordinary career!

Desired profile

Qualifications :

• Fluency in Italian and English (min B2), both written & spoken;

• Availability to cover 4 shifts : 06:00-15:00/ 08:00-17:00/ 10:00-19:00/ 15:00-24:00

• Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);

• Verbal and written communication skills;

• Active listening skills;

• Detail-oriented and analytical thinking;

• Positive ‘can-do' approach;

• Problem solving and analysis skills;

• Customer service orientation.