Training & Development Manager Europe

Job description

JOB DESCRIPTION:

Abbott Point of Care (APOC) Division is looking for a Sales Training & Development Manager Europe (m/f).

• Liaison between Global Training & Development, Marketing, Sales and distributor partners.
• Assure that internal employees and distributor partners receive the education and training necessary to enable them to maximize productivity and effectiveness.

Main responsibilities:

• Organise and create Coaching and Training programmes for all existing commercial roles, for both new hires and tenured employees.
• Gather new concepts and training content and implement it in the sales force in accordance with the global training organization as well as strategic goals and management decisions.
• Develop trainings and methods to continuously improve sales force soft skills/characteristics.
• Support Sales Management in developing a high performing sales team.
• Develop presentations and sales force guidelines.
• Cross divisional communication and exchange with other APOC departments (Marketing/Market Access/Medical) to develop training material.
• Continuously train and coach APOC sales force in the field and on local team trainings

Communication

• Determine and support Training and Education communication channels including internal and external audiences.
• Establish solid ongoing communication network with commercial and service organizations, to assure awareness, alignment and accountability on training programs.

Training & Development

• Design and manage the development and deployment of a standardized onboarding training curriculum for the organization and distributor partners
• Localize global training concepts to regional market conditions.
• Actively explore and develop best practices and continuous education materials to fill regional training gaps and needs.
• Be advocates, and provide training support and pull through, for key marketing initiatives aligned to business goals.

Monitoring & Tracking

• Assure continuous monitoring of sales and service effectiveness in order to identify training gaps to be addressed.
• Close follow-up with commercial managers on individual or generic performance gaps, both for internal and external audiences. Develop training plans to address and monitor improvement progress.
• Provide monthly scorecard & KPI's to management on training completion and effectiveness.
• Develop, roll-out and monitor knowledge assessment scoring, both for internal and external audiences.

Qualifications:

• University degree desirable in Life Sciences, Medical Technology, Business, Psychology or equivalent
• Ideally international exposure through education and work within an international corporation.
• Demonstrated experience in sales and product training, coaching and train the trainer function from a medical device/healthcare/pharmaceutical company.
• Experience in healthcare sales role required.
• Experience in training, coaching and mentoring of others for personal and professional development.
• Ability to design and implement training programs.
• Project management skills.
• Good understanding of biology and medicine desirable.
• Ability to work with cross functional teams and cross-geography teams.
• Knowledge and understanding of quality systems/ISO requirements with respect to their impact on training is desirable.
• Fluent in English, additional languages are advantageous.

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