Medizintechniker/-in im Außendienst Labordiagnostik (w/m) Hannover - Dortmund - Göttingen

Job description

JOB DESCRIPTION:

At Abbott, we're committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 94,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

In Germany, Abbott has more than 3,000 employees working in manufacturing, research and development, logistics, sales and marketing. They are located at Abbott`s German headquarters in Wiesbaden and its sites in Hanover, Neustadt am Rübenberge, Wetzlar, Eschborn and Witten. Alere in Cologne and Jena is now Abbott.

Abbott Diagnostics Transfusion Medicine Division in Germany is looking for a

Diagnostic Sales & Service Engineer Transfusion Medicine (Ambassador Transfusion)

Position is based in Hannover/Dortmund/Göttingen

Primary Objective of Position

• The Transfusion Ambassador is responsible for performing service delivery and inventory management for PRISM, ALINITY and ARCHITECT Transfusion customers and any other systems that are part of an Abbott Solution and driving expansion of transfusion accounts.

Major Accountabilities

• Break and Fix for PRISM, ALINITY and ARCHITECT products
• Drive value expansion by managing and closing service sales opportunities
• Be part of selling team to manage contract renewals
• Assist enterprise sales specialists with regular customer business reviews on c-suite level
• Conduct service support and reliability review on site level
• Inventory Management - ensure that inventories match with donations
• Order Management - track order / standing order schedules
• Provide Pro-Care implementation (inc. Preventive Maintenance) and expertise
• Be part of a virtual expert network for Europe
• Pro-active monitoring of transfusion instruments in case this is implemented for assigned customers
• Provide application expertise / support
• Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement, Area Europe sales, margin and EP goals and agreed win rate and retention rate

Education

• Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.

Background

• Minimum of 3-5 years track record in the diagnostic industry with an emphasis performing service delivery and inventory management on diagnostic instruments and driving expansion of diagnostic accounts
• Ability to become the technical expert for Abbott transfusion products
• Proven track record in a similar position supported by management and customer references
• Successful engagement with customers, ideally transfusion customers
• Excellent product and industry knowledge
• Strong understanding of key stakeholders and customer dynamics
• Strong solution selling and relationship building skills
• Excellent communication skills
• Ability to identify and drive resolution of issues
• Long-term, strategic focus on account
• Strong experience in use of analytical tools and software
• Bilingual: German and English desired

Abbott Germany has a range and variety of jobs on offer in a positive and dynamic environment that allows you to maintain a healthy work-life balance. We provide development opportunities as part of our comprehensive Talent Management Program. Your contribution to the company's success will be rewarded with a competitive salary package. We offer comprehensive benefits to suit the lifestyles of all our employees, from a retirement plan that is far above market average, a save-as-you-earn program, to educational scholarships for children, and health management initiatives for staff and their dependents.

Do you like the sound of this job and think you've got what it takes? Then send us your CV today. We look forward to receiving your application.

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