Offers “Abbott”

Expires soon Abbott

Account Manager

  • New Delhi (New Delhi)
  • Bachelor's Degree
  • Sales

Job description

JOB DESCRIPTION:

JOB DESCRIPTION
Job Title:Account Manager

Location/Site: Jaipur

Division/ Unit:Abbott Point of Care
REPORTING RELATIONSHIPS: Reports To:
Sales manager
JOB DUTIES/ RESPONSIBILITIES/ ACCOUNTABILITIES:
Primary Job Responsibilities:
The individual operates as primary account management contact with customer account; with a focus to improve economic profitability; increase customer loyalty; secure retention; and drive value expansion;
 act as trusted partner to existing customers;
 build promoters and achieve targeted retention rate;
 manage and drive development of accounts according to strategic account plan;
 support first line implementation and customer training;
 deliver first line support and technical troubleshooting;
 coordinate order; delivery and billing;
Major Job Responsibilities:
Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
Responsible for implementing and maintaining the effectiveness of the Quality System. Responsible for increasing utilization/cartridge usage/Menu expansion;
Retention rate:
 ensure instrument analytical turnaround time (uptime/repair/maintenance);
 conduct customer business review on periodic basis;
 manage customer relationship and thoroughly plan; prepare and follow up customer visits;
 identify customer training requirements;
 coach customers and share knowledge;
 identify and resolve customer pain points
 replenish and control inventory;
 build image and brand in eyes of customer;
 sell or reinforce Abbott's total solution value offering;
Revenue:
 menu expansion;
 service sales;
 product promotion;
 value creation;
 order management;
 contract management;
 identify/open door for opportunity to expand offering into other departments;
 customer consumables management;
 new assay launch and applications;
Value Creation and Expansion:
 price management;
 service sales;
 free of charge control; and menu expansion;
 lifecycle management of product;
 service cost management;
 CPR management;
 volume management/utilization;
Build promoters:
 NPS responsibility;
 management of inter-client relationships;
 develop Key Opinion Leaders;
Analytical Turn Around Time:
 assay availability and performance;
 instrument installation & commissioning;
 first line level service/fixes;
 TSB's-hardware & software upgrades;
 proactive monitoring and communication via Abbott Link when available;
 escalation & support and customer inventory;
Systems & Tool Management:
 maintain customer contact forms on monthly basis;
 available sales tool for effective sales delivery;
 CMS Next tickets when available; and a force use and maintenance.
JOB SPECIFICATIONS: Skill, Education, Experience
Bachelor's degree or equivalent experience (1-4 years) required.
5+ years relevant experience with instrumentation utilized in a laboratory environment, or directly in a laboratory environment, field service or technical call center to include:
 experience providing technical product application and/or hardware support;
 experience interfacing with customers;
 strong people management and communication skills;
 trouble shooting/problem solving skills;
 computer skills;
 shows ability to prioritize independently;
 negotiation skills;
 demonstrated sales skills;
 commitment to customers;
 service-minded;
 basic application know-how;
KEY COMPETENCIES REQUIREMENTS: Competencies
 Demonstrates innovation, adaptability and schedule flexibility. Considers a dynamic environment as an opportunity to learn and grow.
 analyzes discrete issues and provides solutions; identifies missing information or recognizes underlying issues; organizes thoughts and information into clear explanations or presentations;
 anticipates, identifies and meets internal and external customer needs and requests; resolves conflicts; maintains a professional demeanor under stressful conditions;
 makes logical timely decisions based on analysis and experience;
 effectively manages time; prioritizes tasks and defines tasks
necessary to meet goals; organizes own activities and time to complete multi-faceted tasks and assignments; manages daily workload related to call documentation;
 adheres to proper call documentation;
 displays effective oral and written communication to accomplish business goals and foster building customer rapport and relationships;
Position Accountability / Scope:
 This position is accountable for the following:
 This position is very visible and will influence customer purchase decisions. Exhibits a high level of integrity; honesty; keeping commitments and presenting information completely and accurately to both internal and external customers.
 Monitor and maintains customer satisfaction through direct contact.
 Adheres to safety guidelines, policies and procedures.

JOB FAMILY:

Sales Force

DIVISION:

APOC Point of Care

LOCATION:

India > Jaipur : 22 Godown Industrial Area

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 100 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

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