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Laura Sagha

Customer Relations Agent

47 ans • Munich

Résumé

Self Starter, Entrepreneurial, People Person Extensive experience in project management, event planning, and human resources Certificated in marketing / sales and project management Fluent in German, English, French, and Romanian, with a good working knowledge of Farsi Considerable experience working with multicultural and international teams

Compétences

CommunicationAdaptivityResponsabilityAdministrationOrganisationPlanning

Expériences

Customer Relations Agent

- MaintenantRH / FormationI am currently in charge of technical customer support for a cloud based HR management software called Personio. Here I am responsible for finding solutions to customers’ inquiries and offering them an excellent support experience. KEY RESPONSIBILITIES • Multilingual customers service ( German, English) • Instructing customers with minimal technical expertise in the functions and capacities of the cloud-based software

Marketing Sales Manager

- RH / FormationI was responsible for achieving sales quotas as well as strategic account objectives. I also represented the entire range of company products and services to assigned customers. My role was to ensure customers’ needs and expectations were met by the company. KEY RESPONSIBILITIES • Establishing professional relationships with clients • Processing contracts • Preparing sales presentations • Continually and proactively assessing, clarifying, and validating customer needs • Participation in sales meetings

Team Assistant Global Sourcing Governance

- Energie / Matériaux / MécaniqueIn this position, I supported the Vice President of Global Sourcing with her daily tasks which included the organization of meetings, travels and the controlling of the department expenses. I was also involved in the organization of internal and international events like the Airbus Procurement Strategy Day in Toulouse for the Procurement Executives of Airbus. Furthermore, I supported the team in projects and updated the supplier data base. Several HR tasks like preparing requests for personnel administration and assisting new colleagues with administrative tasks in and outside of the company was also part of job description. KEY RESPONSIBILITIES • Assisting the Vice President of Global Sourcing • Travel reimbursement, organization and controlling • Preparing presentations for international surveys • Updating the department’s global suppliers database • Contact with foreign business partners

Team leader Customer Service

- Travaux / ChantiersAt MEB Group, I oversaw the recruiting of 10 employees to set up a call-center team, was responsible for customer service tasks including offering support for our suppliers, and was the interface between management, suppliers, and clients. KEY RESPONSIBILITIES • Customer service • Project management assistance • Setting up internal call center • Recruiting and conducting interviews • Drafting documents and structuring the company data base

Assistant to the Head of IT

- VentesAt Mondial Assistance I assisted the head of the IT-department, being in charge of administrative and controlling tasks. I oversaw the department’s budget and was in charge of the documentation for the financial department. I also coordinated meetings, travels and controlled travel reimbursement costs. KEY RESPONSIBILITIES • Cost and budget management • Support budget management of the IT department • Travel organization and reimbursement • Administration tasks

Intern HR Department

- RH / FormationThis HR internship offered me the chance to gain experience in the different fields of HR and to apply my theoretical knowledge of labor law. During this period I managed the employee files for entries and terminations and prepared sensitive documents. I organized the company’s events like the team binding and the end year event. Another valuable insight I gained was actively supporting the complete recruiting process of the company. KEY RESPONSIBILITIES • Supporting the recruitment process • Maintaining and managing the employee files • Employee administration in SAP • Internal and external communication • Support in labor law including dismissal and compensation of the employees

Founder and Managing Director

- MaintenantEvénementielIn 2009 I founded “Süßes Transsilvanien” which runs at a variety of events and venues in and around the Munich area including Freising and Erding. This entrepreneurial endeavor involves the creation of a design and rapid construction for a temporary event stand, organizing the set up and logistics of specific equipment as well as perishable ingredient and the hiring, management, and coordination of 5-7 employees. This high-pressure work environment requires strong customers service skills in multiple languages as well as competence in sales, marketing, and small business practices. KEY RESPONSIBILITIES • Development of a new product: “Baumstriezel” • Business plan development and implementation • Brand design and marketing • Coordination and logistics of event stand construction and de-construction • Management of 5-7 employees

Formations

Ludwig-Maximilians-Universität München

2007 - 2012 Munich, Upper BavariaRH / Formation, Gestion de projet / Produit, Services à la personne, Services à la personne, Enseignement, Conseil, Achats, Administration, Marketing, Evénementiel, Energie / Matériaux / Mécanique

Mes qualités

Communicant·e
Convaincant·e
Esprit d'équipe
Entreprenant·e

Langues parlées

  • Allemand

    Langue maternelle

  • Roumain

    Langue maternelle

  • Anglais

    Professionnel

  • Français

    Professionnel

  • Persan

    Intermédiaire

  • Espagnol

    Notions

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