User Researcher (m/f)

Job description

DESCRIPTION

Alexa is the name of the Amazon cloud service that powers Echo, the groundbreaking new Amazon device designed around your voice. This is an opportunity to join a growing team that is working to build an exciting new Amazon business in voice.

We are seeking an innovative and highly motivated User Researcher to join our Research and Analytics team. Our research work includes generative, formative and evaluative studies. It ranges from immersive field research to rigorous usability and lab studies to address research needs for all phases of design and product development - from customer requirements to device and feature usability to post-release monitoring. You are a good fit for this position if you are an excellent communicator, knowledgeable about UX design, comfortable in a fast moving organization, excited to collaborate, and focused squarely on impacting the user experience of the Alexa service. You should have broad skills in user research, product research, and design research methods and a thorough understanding of qualitative and quantitative research concepts. You will work with minimal direction to quickly deliver high-quality outputs. There will be overlapping projects, so you are good at multi-tasking, juggling competing priorities, and organizing yourself. Most of all, you're excited by translating uncertainty and ambiguity into actionable recommendations.

Responsibilities
· Create a deep understanding and empathy for our target customers through a diverse research program.
· Work closely with product and design teams to identify research questions, build a research plan that will answer them, and communicate the insights to shape the user experiences of Alexa products and capabilities.
· Identify the best method or mix of methods based on research questions, timeline and resourcing.
· Understand different data types from different sources and perform quick but thorough data analysis in order to create insightful and actionable findings.
· Work cross-functionally with design, product management, engineering, and marketing to communicate results and recommendations, and advocate on behalf of our customers.

Desired profile

BASIC QUALIFICATIONS

· Bachelor's degree in Product Management, HCI, UX design, UX / CX research, marketing psychology or related field preferred.
· 3+ years of experience in physical, web, mobile, or emerging platform product usability research.
· Experience in a range of user research methods (e.g., surveys and questionnaire design, personas, lab studies, and other methods).
· Understanding of experimental design, common data analytic techniques, and effective ways to visualize data.
· End-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting).
· Experience working across functional teams to deliver successful outcomes.
· Fluent German and English with strong vocal and written skills